FAQs

Can I pay cash on delivery?

No, the accepted payment methods are as follows: PostePay top-up, non-instant bank transfer, PayPal.

When will my product be shipped?

Each order is handcrafted and shipped within 5-7 business days of payment confirmation.

In case of peak demand or special events (such as trade fairs or holidays), delivery times may be slightly extended. You will receive a notification when your order is shipped.

What material are the cutters/stamps made of?

They are made of PLA, a corn-derived bioplastic, safe for food.

Can I use them with any dough?

You can use them with shortcrust pastry, sugar paste, modelling chocolate, cold modelling pastes such as clay, cold porcelain, play-doh, das, fimo etc...

Can I use them to stamp homemade soaps?

Yes, but it's better to contact us at 3475074852 to explain your idea thoroughly so we can provide the best solution

Can I request a custom cutter?

Yes, customization is our strength. Send your idea to 3475074852 and we will turn it into a stamp/cookie cutter/cake topper, whatever you desire.

Are the products food-grade certified?

Our PLA products are officially compliant for food contact according to MOCA EC Regulation 1935/2004 and subsequent amendments (MOCA framework regulation)

EU Regulation 10/2011 and subsequent amendments

Ministerial Decree 21/03/1973 and subsequent amendments

D.P.R. 777/1982 and subsequent amendments

Foreign Shipments?

Italy €8.50 - Western Europe courier cost €22.50 - Switzerland €32.50 - POSTE ITALIANE courier

Can I track my order?

Certainly, an email from the courier will arrive.

How do I wash and store the molds and stamps?

-Before use, check the integrity of the product, as it may be damaged during transport, for which FirmiAmo is not responsible. For this reason, it is always important to carry out a preliminary check.

- Wash only by hand with a soft-bristled brush under cold running water (no soaking, no dishwasher) and let them dry away from direct sunlight.

-Disposal: Made from PLA, our products are biodegradable and can be disposed of in organic waste (where permitted by local regulations).

-Our cutters and stamps are not toys. Keep out of reach of small children. Use only under adult supervision.

- Do not press too hard on the impression/logo cutter; you might break the thin parts.

-Do not expose to heat sources (ovens, stoves, sun) and store in a cool, dry place, preferably in dedicated plastic containers.

- Flour the mold before use with shortcrust pastry to prevent it from sticking to the mold.